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Hello all,
we have a customer, who uses a phoenix gsm modem. When testing the connection with PcVue the AIExplorer gets frozen. An error message occurs in the event-viewer:
2015/05/21,16:17:07.263,6,W,,6218,dosdpc,1,Error on sending sms = SMS profile 'NITISH' or its account does not exist or has been deleted
We also tried to send a message on an event with the same result.
Does anybody has an idea what could be wrong?
- Configuration?
- Compatibility?
Maybe it is possible to activate extended traces?
Every information would be helpful
Thank you.
Posted : 26/05/2015 8:47 pm
I would redo the configuration from scratch in a testing project...
Posted : 27/05/2015 7:27 am
OK guys,
the problem was not the configuration. The customer used the wrong modem. After speaking with Jin Chun, we only support modems, listed in the flow-control-dropdown-box in the advanced settings of the SMS-Account configuration :sick: and no there is nothing in help and the list of modems described in the knowledgebase is also not completely. I will make a request to Gilles.
The problem is, that there are a lot of parameters for the flow-control. So right now, almost every new modem has to be implemented hard coded into PcVue source-code.
To perform that, Jin Chun gave me a tool. This tool can be used to establish a communication between the tool and the modem. after successful communication is established, the tool provides the possibility to make a configuration-dump, which has to be sent to Jin Chun. After that he can add it to the source code.
It is already on the road map to implement a wizard in PcVue to detect automatically the configuration of the modem.
Find attached the tool provided by Jin Chun
Posted : 09/06/2015 12:55 pm
thanks Johannes.
Nothing attached....
Posted : 09/06/2015 1:20 pm
Sorry guys I tried but without success, no browser is able to attach files on my Computer. Maybe because of 7.zip ending? I dont know. If somebody Needs the tool, please ask me or even better Jin Chun.
Posted : 09/06/2015 1:24 pm
you must use IE to attach a file.
It accepts .zip or images files only
Posted : 10/06/2015 8:14 am
OK, now it should work. I did it already with IE, it was a 7zip file.
Posted : 10/06/2015 11:40 am
Hello, I updated the allowed files' extensions list:
txt,rtf,pdf,zip,tar.gz,tgz,tar.bz2,doc,docx,xls,xlsx,ppt,pptx,7z
Posted : 12/06/2015 2:10 pm