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Topic starter
Some of you may be aware already, and Edouard already sent preliminary information on Wednesday. Find below the first results of the investigations and recommendations.
Know that there are side effects on our products with recent Windows updates distributed by Microsoft since August 13th.
The list of suspected Windows updates is:
Windows update Applies to
KB4512508 Windows 10 version 1903
KB4511553 Windows 10 version 1809, and Windows Server 2019
KB4512501 Windows 10 version 1803
KB4512516 Windows 10 version 1709
KB4512507 Windows 10 version 1703
KB4512517 Windows 10 version 1607, and Windows Server 2016
KB4512497 Windows 10 version 1507 (RTM)
KB4512488 Windows 8.1, and Windows Server 2012 R2
KB4512518 Windows Server 2012
KB4512506 Windows 7 SP1, and Windows Server 2008 R2 SP1
KB4512476 Windows Server 2008 SP2
The issue potentially affects versions 11.0, 11.1, 11.2 and 12.0 of PcVue, and the corresponding FrontVue versions. Investigations for PcVue 10.0 are still in progress.
The symptom is that once one of these Windows update is installed, a fatal error occurs at startup for PcVue and FrontVue.
Recommendations :
We recommend users of our products to delay the installation of these Windows updates until a fix is available.
If such an update has been installed and the fatal error occurs at startup with PcVue or FrontVue, we recommend users to temporarily uninstall the specific Windows update.
Our teams are preparing fixes for the affected version of PcVue and FrontVue, they will be made available as soon as possible to permit our users (and all of us) to apply these Windows Updates swiftly.
Because it is a side effect of a Windows fix, it is possible that Microsoft will fix the fix in a later Windows update.
Note from Product Marketing:
In an attempt to figure out how quickly our users deploy Windows Update, I would be happy if you could send me an email when you hear about this from a user, including its name, sector, role (SI, end-user...), type of system, any regulation that applies...
Thank you
Posted : 15/08/2019 11:47 pm
Here is a quick & easy step-by-step way to uninstall specific KBxxxxxxx Windows update using command line.
Prerequisites:
- The Windows update uninstall process will require system reboot at the end of the procedure
- Administrator rights are required to uninstall Windows updates.
- This procedure is based on Microsoft WASU (Windows Update Standalone Installer) feature who is available in following Microsoft Windows versions:
| Server versions | PC versions |
|
|
Tips: You can use "winver" command to be sure about the precise Windows version installed on the computer.
> Example: use wusa /uninstall /kb:4512508 to uninstall KB4512508 Windows update
Please note that the uninstall process may take a while.
Once the system has been rebooted then PcVue/FrontVue should be able to be run successfully.
Posted : 20/08/2019 5:48 pm
Topic starter
Just for you to know, some more updates have been rolled out by Microsoft, find below the exact list.
They do not fix the side effects of the previous updates for our products, but just in case, you may find affected computers where only these newly rolled out updates are installed and the older rolled out on August 13th may not be installed.
Windows update Release date Applies to
KB4512508 (OS Build 18362.295) August 13, 2019 Windows 10 version 1903
KB4511553 (OS Build 17763.678) August 13, 2019 Windows 10 version 1809, and Windows Server 2019
KB4512534 (OS Build 17763.720) August 17, 2019 Windows 10 version 1809, and Windows Server 2019
KB4512501 (OS Build 17134.950) August 13, 2019 Windows 10 version 1803
KB4512509 (OS Build 17134.984) August 19, 2019 Windows 10 version 1803
KB4512516 (OS Build 16299.1331) August 13, 2019 Windows 10 version 1709
KB4512494 (OS Build 16299.1365) August 16, 2019 Windows 10 version 1709
KB4512507 (OS Build 15063.1988) August 13, 2019 Windows 10 version 1703
KB4512474 (OS Build 15063.2021) August 17, 2019 Windows 10 version 1703
KB4512517 (OS Build 14393.3144) August 13, 2019 Windows 10 version 1607, and Windows Server 2016
KB4512495 (OS Build 14393.3181) August 17, 2019 Windows 10 version 1607, and Windows Server 2016
KB4512497 (OS Build 10240.18305) August 13, 2019 Windows 10 version 1507 (RTM)
KB4517276 (OS Build 10240.18308) August 17, 2019 Windows 10 version 1507 (RTM)
KB4512488 (Monthly Rollup) August 13, 2019 Windows 8.1, and Windows Server 2012 R2
KB4512478 (Preview of Monthly Rollup) August 17, 2019 Windows 8.1, and Windows Server 2012 R2
KB4512518 (Monthly Rollup) August 13, 2019 Windows Server 2012
KB4512512 (Preview of Monthly Rollup) August 17, 2019 Windows Server 2012
KB4512506 (Monthly Rollup) August 13, 2019 Windows 7 SP1, and Windows Server 2008 R2 SP1
KB4512514 (Preview of Monthly Rollup) August 17, 2019 Windows 7 SP1, and Windows Server 2008 R2 SP1
KB4512476 (Monthly Rollup) August 13, 2019 Windows Server 2008 SP2
KB4512499 (Preview of Monthly Rollup) August 17, 2019 Windows Server 2008 SP2
The first product fixes will be made available this afternoon.
Posted : 20/08/2019 6:35 pm
Topic starter
Quick update:
No new Windows Update was rolled out since August 19th, so no fix from Microsoft at the time of writing.
Version 10.0 is affected since its Initial Release, version 9.0 and earlier are not.
So the definitive list of affected versions is: 10.0, 11.0, 11.1,11.2 and 12.0.
Where we are in term of production of fixed products:
- PcVue 11.0, 11.1, 11.2 and 12 are available to customers since Tuesday.
- PcVue 10.0 SP2 update has been produced, is being validated and should be made available later today.
- OEM for v12: Half of the OEM for v12 are available to customers since Tuesday. The other half is being validated and should be made available later today.
- OEM for older version: A bunch are available to customers since Tuesday. Some more will be produced, probably beginning of next week.
Regards
Posted : 22/08/2019 2:58 pm
Topic starter
A new KB article is available, it summarizes the potential issues when updating to the product versions that fix the Windows Update issue: KB1030
It will be used as a pointer in a coming emailing announcing the availability of product fixes.
It is missing a warning about BDS admin advanced settings that can be lost upon reinstallation. Will be added soon.
Regards
This post was modified 2 years ago by LM
Posted : 27/08/2019 11:38 pm