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Topic starter
Hello,
One customer told me their PcVue Server crashed yesterday.It is urgent become it is for High-speed train.
From the log files, I have many same wrong information below. I have also attached the trace and Exception files.
2017/12/21,13:15:15.431,3,W,,1,,1,AICreateThread CreateThread GetLastError = 8 ,存储空间不足，无法处理此命令(Insuffient memory/storage space to process this command)。
I know it is difficult for technical guys but just have a try.And about this issue do you know which developer can I look for?
BRs,
Mark
Posted : 22/12/2017 1:32 pm
Hi Mark
It seems you have thread issue and I suspect a memory leaks. (The problem appears after 13 days of running roughly)
Please check the following KB article. It migth help: KB579 and KB721.
There is a lot of communicaiton error with the plc MODBUSDZ. It would be good to disable this device until the problem is fixed (use Scada BASIC CIMWAY("STOP","MODBUS.MODBUSDZ") and CIMWAY("START","MODBUS.MODBUSDZ") when the PLC is fixed). It will make the reading of the trace much easier.
And last, please send to the French support the Log Files directory for analysis.
I hope this reply helps
Emmanuel
Posted : 22/12/2017 2:00 pm
Topic starter
Thanks Emmanuel.I will have a look.
Posted : 22/12/2017 2:18 pm