Software license issue

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n.kunzer
(@n-kunzerarcinfo-com)
Posts: 1236
Member Moderator
Topic starter
 

Hello,

We have the following requests:

We are using VMs on an Hyper-v cluster.

Question 1:
I want to know, if in case of a failover from Node1 to Node2 on the hyper-v cluster, if we have any chance of having problems with the license.

Question 2:
Also, to transfer files from the VM to the HOST, since they are in separate networks, what we do is mount the VHDX file of the D drive of the VM, and when we copy the files, we unmount and start the VM.
Will this impact the license as well? Although we do it only with the D drive?

Thanks,
Nico

 
Posted : 03/03/2021 1:41 am
n.kunzer
(@n-kunzerarcinfo-com)
Posts: 1236
Member Moderator
Topic starter
 

I talked with niko and here are the answers

Question 1:
I want to know, if in case of a failover from Node1 to Node2 on the hyper-v cluster, if we have any chance of having problems with the license.

Not sure, it depends the way the cluster is done

Question 2:

Also, to transfer files from the VM to the HOST, since they are in separate networks, what we do is mount the VHDX file of the D drive of the VM, and when we copy the files, we unmount and start the VM.
Will this impact the license as well? Although we do it only with the D drive?

There is no impact on the license

 
Posted : 03/03/2021 6:29 pm
f.cubattoli
(@f-cubattoliarcinfo-com)
Posts: 167
Reputable Member
 

Ciao Nico!

I'm dealing quite often with these issues when PcVue runs in a cluster with software licenses: it impact node migration and VM backup & restore.

My suggestion, in order to be sure, is to ask your customer to generate a PcVue machine digital signature from his environment.
Then you can ask for a free-of-charge temporary software license, give it to your customer, and let your customer made all tests, including node switches and backup restore.

If it works: Go for software license
If fails: Ask your customer to re-generate another digital signature: maybe Niko can compare both signatures (before and after migration/restore) and see what changes are occurred and if it's possible to mitigate them.

Hope it helps,

Filippo

 
Posted : 03/03/2021 7:09 pm