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Topic starter
Hello,
We have an issue on 1 site: We can't connect to WebVue
Config: W7 32 bits, PcVue 11.1 update 34, IE 11, Java 7u80
According the java logs it looks like an authentication issue.
The strange point is: After setup PcVue the sv32.exe is flagged by Windows to be run as administrator (you know the small shield icon). Only 1 user is declared on the system and he his on Administrators group. I have installed on this user and launch PcVue with this user.
I think it is probably related to the WebVue issue. So, first step, I want to fix this.
Did you have this issue already? How to fix that?
Nico
Posted : 29/07/2016 11:02 am
Topic starter
I forgot adding the beginning of the Java logs cache: Initialize resource manager: com.sun.deploy.cache.ResourceProviderImpl@836727 basic: Added progress listener: sun.plugin.util.ProgressMonitorAdapter@2cb491 security: Expected Main URL: "http://127.0.0.1/classes/AiWebVue.jar" basic: Plugin2ClassLoader.addURL parent called for "http://127.0.0.1/classes/AiWebVue.jar" network: Cache entry not found [url: "http://127.0.0.1/classes/AiWebVue.jar", version: null] network: Connecting "http://127.0.0.1/classes/AiWebVue.jar" with proxy=DIRECT network: Connecting "http://127.0.0.1:80/" with proxy=DIRECT java.io.IOException: Server returned HTTP response code: 401 for URL: "http://127.0.0.1/classes/AiWebVue.jar" at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at sun.plugin.PluginURLJarFileCallBack.downloadJAR(Unknown Source)
This post was modified 2 years ago by LM
Posted : 29/07/2016 11:48 am
... no idea.
Can you try from another client computer?
With a newer version of PcVue?
With another Web Browser?
Posted : 29/07/2016 12:15 pm
Topic starter
Ok i didnt mention the site is on Philippines then we can access only by team viewer.
Can you try from another client computer?
[Nico] Maybe but i didnt yet
With a newer version of PcVue?
We tried the last update...same same
With another Web Browser?
We tried with Firefox...same same
But before fixing webvue i would like fixing this 'pcvue running as admin' issue. I would bet it is related...
Nico
Posted : 29/07/2016 12:21 pm
I guess you already checked the "Run as administrator" in the properties of sv32.exe
Posted : 29/07/2016 12:33 pm
Topic starter
Yes I checked but it was not ticked 🙁
Posted : 29/07/2016 4:00 pm
Ciao Nico,
maybe I'm wrong but I had a similar case and it was because my customer wrongly modified the shortcut to launch PcVue...
Basically the "Run in" box was pointing to a different folder than the one above (path to sv32.exe).
If you have a TeamViewer connection, it's another check you can do.
Hope it helps,
Posted : 02/08/2016 9:54 pm
Topic starter
Thanks Filippo
I guess I am not in this case as I have the issue after PcVue setup (that I did by myself by the way!).
Nico
Posted : 03/08/2016 7:07 am