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Topic starter
Hello, everyone.
My client is having some issues, the connection to the PcVue internal server and client is often failing.
On-site environment There are two servers (one for backup), and several clients. One of the servers is version PcVue15.2, the rest of the client and the other server are version 11.1.
The information I inquired may be a conflict of TCP/IP addresses. Currently, I am checking with the customer whether there is a conflict of addresses on the spot.
But I also want to confirm whether the previous version of PcVue station may be the cause of this problem.
Posted : 04/06/2022 4:58 pm
Hi Bian,
Several points in my opinion. I could miss some information due to the logs being in Japanese.
1. First, a mixed architecture, especially skipping more than 1 version, is not supported officially. In your case, you are using 11.1 with version 15.2 (Skipping 11.2 and 12 in between).
2. Then about your error 10054 WSAECONNRESET, the code in the log is 3188. There are some KB articles explaining the possible causes and solutions for this error code. You may check here.
2022/06/02,22: 17: 34.259,3,W ,, 3188 ,, 101, WinSock error = 10054 WSAECONNRESET
It is also worth checking if the station is reverted to run again in 11.1, do you still encounter the error, or does it only happens when you run the data server in version 15.2?
3. I find it strange, that in a multistation, for each log on start-up, normally it will have a networking message for all the stations in the network.
For example :
2021/08/17,11:02:05.561,3,D,,3388,,207,Networking message version of station SSCN2_TST = 121001 2021/08/17,11:02:05.561,3,D,,3388,,207,Networking message version of station SSC1_TST = 121001 2021/08/17,11:02:05.561,3,D,,3388,,207,Networking message version of station SSCNM_TST = 121001 2021/08/17,11:02:05.561,3,D,,3388,,207,Networking message version of station ECC6_TST = 121001
But in your case, it repeats this message only for DATASERVER0 multiple times in the same log. It did not have this message for the other stations. Anyway, this might not be the cause of the issue, but it is worth reporting in SPR as it could be some problem due to log localization?
2022/06/02,22:30:48.267,3,D,,3388,,101,ステーションのネットワークメッセージバージョン DATASERVER0 = 152000 2022/06/02,22:31:40.207,3,D,,3388,,101,ステーションのネットワークメッセージバージョン DATASERVER0 = 152000
Thanks,
Kantha
Posted : 07/06/2022 11:56 am
Topic starter
Hello Kantha.
Thank you for your reply.
Based on feedback from customers.
Indeed, as said in KB, the reason for this phenomenon is that the client IP is repeated. (The client started two client PcVue with the same IP)
BR
Posted : 14/06/2022 8:19 am